Ability to Customize AI Compliance Prompts
Summary:
Request to introduce the ability to customize AI compliance prompts within the RingCX Admin Portal.
Current Behavior:
At present, AI compliance prompts can only be enabled or disabled via:
Admin → Settings → Accounts → Compliance Prompts
The available prompts include:
Recording Announcement
AI Quality Management Announcement
AI Processing Announcement
There is no option to modify or customize the content of these prompts.
Problem Statement:
Organizations have varying legal, regulatory, and branding requirements depending on their location and industry. The inability to customize compliance prompts limits flexibility and may result in:
Misalignment with local legal wording requirements
Inconsistent customer experience or branding
Need for external workarounds to meet compliance standards
Proposed Enhancement:
Introduce a configuration option that allows administrators to:
Edit the script/content of each compliance prompt
Define custom wording per prompt type
Optionally support multiple languages or region-based variations