135 results found
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Option to Sync Holiday Hours for RingCX and RingEX
Description:
We would like to request the ability to synchronize holiday hours between RingCX and RingEX.
Currently, holiday schedules must be configured and maintained separately in each platform. This requires duplicate administrative effort and increases the risk of inconsistencies if updates are made in one system but not the other.
A synchronization option would allow administrators to configure holiday hours once and have those settings automatically applied to both RingCX and RingEX. Ideally, this feature would include:
Automatic synchronization of holiday schedules between RingCX and RingEX.
The ability to choose one platform as the source of truth.
Manual sync and…2 votes -
Allow other super admins to receive service status notifications for RingCX updates
The customer would like additional super admins to receive RingCX service status notifications related to their account, including updates, release notes, new features, maintenance notifications, outages, and other RingCX-related alerts.
According to the customer, only the primary (main or first-born) super admin extension currently receives these notifications. They would like other super admins to also receive RingCX notifications and alerts, even if they are not the primary super admin.3 votes -
Enhanced Email Suppression Management Controls and Visibility
Description:
Currently, email suppression is managed automatically based on real-time feedback from recipient mail systems. While this helps maintain sender reputation and deliverability, administrators have limited visibility and control over suppressed recipients.We would like to request enhanced suppression management capabilities, including:
*Ability to disable or override suppression for specific recipients or campaigns.
*Configurable suppression policies based on business requirements.
*Automated notifications when recipients are added to the suppression list.
*Scheduled suppression list reviews and reporting.
*Self-service tools to view, manage, and remove suppressed recipients.
*Greater visibility into the specific reason and source of suppression.Business Impact:
Organizations may experience…1 vote -
Feature Request: Extend RingCX Historical Queue Data Retention and Reporting Availability
Extend RingCX Historical Queue Data Retention and Reporting Availability
Product: RingCX (RCX)
Severity: High
Customer: Murfreesboro Medical Clinic
Background / Customer Request:
The customer required historical RingCX queue data for the period of June 9, 2025 through June 13, 2025 for reporting and analysis purposes.A TASC Consultation Case (31904150) was completed, and TASC successfully created and delivered the customer's requested custom report layout, "sw Queue Report Simplified v1.0 7.2.2026."
However, when the customer attempted to generate the report for the requested historical period, the report returned minimal to no results. Advanced Support and Tier 3 Engineering reviewed the available…
1 vote -
Voice Connection for External Number Option Across RingCentral Applications
Request:
Add support for the Voice Connection option to External Number on RingCentral Web App, Desktop App.Current Limitation:
The Voice Connection option to External Number is not available on the Web App and Desktop App.Requested Enhancement:
Provide the Voice Connection option to External Number across all supported RingCx applications so users can access and configure this functionality regardless of the platform they are using.Business Impact:
The lack of this option limits users who need to utilize Voice Connection while working through the Web, Desktop, or Mobile application. Providing consistent availability across platforms would improve usability and provide…1 vote -
Auto-assign RingCX agents to same team in ACE
For customers that use ACE with RingCX, the RingCX role integrates into ACE, but the team structure does not. It is called a group in RingCX. Our company groups the RingCX agent by departments (teams) that should automatically carry over into ACE. Map the RingCX group to ACE in the same way that Calario and other WEM products pull Cisco UCCX teams. We are having to manage permissions to recordings in two different systems. Honestly, the "Assign Manager" concept needs to be redesigned. Just have a team assignment method where a manager can be selected.
1 vote -
Expose “Allow Call Transfer to Non-Available Agents” Setting in Customer-Facing RingCX Admin Portal
Summary:
Request to make the existing setting “Allow call transfer to non-available agents” visible and configurable within the customer-facing RingCX Admin Portal, aligning it with current availability in the internal RingCX Super Admin tool.Background:
The setting “Allow call transfer to non-available agents” is বর্তমানে accessible and configurable through the internal RingCX Super Admin tool. However, this option is not exposed in the customer-facing admin interface.This creates a discrepancy between internal and customer-level configuration capabilities.
Current Behavior:
Setting is available via internal RingCX Super Admin tool
Setting is not visible or configurable in the customer-facing RingCX Admin Portal
Customers…2 votes -
Make all CX account settings visible
There are voice account settings that are not visible to admins with full access but are available for RingCentral support team to change. We understand that those settings are intended to be hidden for good reasons. Making those settings viewable but not editable can be helpful for admins who are troubleshooting for their own team.
2 votes -
Meaningful error message for Bulk CSV update in Channel Manager
BUSINESS CONTEXT
Professional Services and admins must resort to time-consuming trial-and-error. They might give up and perform changes manually.There is a not-obvious workaround of opening DevTools to see the actual error message.
SOLUTION SUMMARY
Implement downloadable, line-level error reports for RingCX bulk channel CSV imports, mirroring the existing user experience in RingEX (e.g., Bulk User Creation and External Shared Contacts Directory)DETAILED REQUIREMENTS
1. Downloadable Error Report:
- Provide a "Download Error Log (CSV)" button when an import contains invalid rows.
- The generated file must preserve the original uploaded CSV structure/columns and append an additional final column labeled…1 vote -
RingCX Alerts with number of calls waiting
For optimal utilization of RingCX Alerts, we recommend configuring the system to display the live number of calls waiting within the alert's subject line or body. Providing this specific metric enables users to prioritize calls more effectively.
2 votes -
Consolidated EoL Device Report
Currently, the filtering options in the Admin Portal provide some utility, but it would be far more efficient to have a single consolidated report listing all End-of-Life (EoL) devices across the tenant, rather than checking each category individually.
The current filtering approach also requires manually selecting specific device models. For organizations with many different phones and device models, it’s not always clear which devices are approaching or have reached EoL. This makes the process time-consuming and prone to error.
Ideally, when an EoL, security, or other alert is displayed in the Admin Portal, clicking on the alert should directly show…
5 votes -
Report
Ability to generate a report in RingCentral showing all calls redirected via custom site forwarding rules/scheduled routing (e.g., Saturday call forwarding between sites), including original destination, forwarded destination, timestamp, and call outcome.
2 votes -
ability to activate call forwarding on all company numbers on the account
When activating a call forwarding using all company phone numbers it should applied on
all of the numbers on the account not just only applicable on company numbers, because it gives a misleading to the customers.2 votes -
RingCX - Option to adjust estimated hold time in queue
Option to adjust how the estimated hold time in queue is calculated for RingCX voice queues.
2 votes -
Some extensions that are configured as hidden in RingEX are still appearing in the RingCX directory.
Requested Enhancement:
To streamline administration and improve consistency between RingEX and RingCX, we are requesting a more seamless synchronization of directory visibility settings. Ideally, extensions hidden in the RingEX corporate directory should automatically reflect the same visibility behavior in RingCX without requiring manual exclusion.Expected Behavior:
We would like directory visibility settings to be consistent and synchronized between RingEX and RingCX. Ideally, if an extension is hidden in the RingEX corporate directory, it should automatically be hidden in RingCX as well, without requiring additional configuration.Workaround (Current Behavior):
At present, administrators can manually exclude extensions in the RingCX Corporate Directory…2 votes -
RingCX Audit Log Feature – Agent Status
RingCX Audit Log Feature – Agent Status
The customer is requesting an option to view the audit log that identifies which Supervisor manually changed a user's status.11 votes -
Export DNC list
Add the option to download/export the DNC list in RingCX
2 votes -
CEB to RingCX Migration Path
CEB is a great place to start, but as business evolves, there is a need to be able to migrate seamlessly and efficiently to a full CX platform like RingCX.
1 vote -
AI Onboarding to build Workflow and Call queues
Build an overlay tool to allow simplification of configuration and serviceability by adding AI Onboarding to build faster and easier Workflows and Call queues while answering question for administrators (answer how to do this..)
1 vote -
local SuperAdmin
The ability to have a FallBack local SuperAdmin account to get into our account when an SSO authentication issue occurs .
We experienced this today when our SAML Cert expired, if we'd had a Local Account we could have resolved this in minutes, but also our TAM couldn't enable a local Account without resetting all users passwords which of course was a no-no.1 vote
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