128 results found
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Meaningful error message for Bulk CSV update in Channel Manager
BUSINESS CONTEXT
Professional Services and admins must resort to time-consuming trial-and-error. They might give up and perform changes manually.There is a not-obvious workaround of opening DevTools to see the actual error message.
SOLUTION SUMMARY
Implement downloadable, line-level error reports for RingCX bulk channel CSV imports, mirroring the existing user experience in RingEX (e.g., Bulk User Creation and External Shared Contacts Directory)DETAILED REQUIREMENTS
1. Downloadable Error Report:
- Provide a "Download Error Log (CSV)" button when an import contains invalid rows.
- The generated file must preserve the original uploaded CSV structure/columns and append an additional final column labeled…1 vote -
RingCX Alerts with number of calls waiting
For optimal utilization of RingCX Alerts, we recommend configuring the system to display the live number of calls waiting within the alert's subject line or body. Providing this specific metric enables users to prioritize calls more effectively.
2 votes -
Consolidated EoL Device Report
Currently, the filtering options in the Admin Portal provide some utility, but it would be far more efficient to have a single consolidated report listing all End-of-Life (EoL) devices across the tenant, rather than checking each category individually.
The current filtering approach also requires manually selecting specific device models. For organizations with many different phones and device models, it’s not always clear which devices are approaching or have reached EoL. This makes the process time-consuming and prone to error.
Ideally, when an EoL, security, or other alert is displayed in the Admin Portal, clicking on the alert should directly show…
5 votes -
Report
Ability to generate a report in RingCentral showing all calls redirected via custom site forwarding rules/scheduled routing (e.g., Saturday call forwarding between sites), including original destination, forwarded destination, timestamp, and call outcome.
2 votes -
ability to activate call forwarding on all company numbers on the account
When activating a call forwarding using all company phone numbers it should applied on
all of the numbers on the account not just only applicable on company numbers, because it gives a misleading to the customers.2 votes -
RingCX - Option to adjust estimated hold time in queue
Option to adjust how the estimated hold time in queue is calculated for RingCX voice queues.
2 votes -
Some extensions that are configured as hidden in RingEX are still appearing in the RingCX directory.
Requested Enhancement:
To streamline administration and improve consistency between RingEX and RingCX, we are requesting a more seamless synchronization of directory visibility settings. Ideally, extensions hidden in the RingEX corporate directory should automatically reflect the same visibility behavior in RingCX without requiring manual exclusion.Expected Behavior:
We would like directory visibility settings to be consistent and synchronized between RingEX and RingCX. Ideally, if an extension is hidden in the RingEX corporate directory, it should automatically be hidden in RingCX as well, without requiring additional configuration.Workaround (Current Behavior):
At present, administrators can manually exclude extensions in the RingCX Corporate Directory…2 votes -
RingCX Audio Library - Ability to Override Existing Audio Files in RingCX Audio Library
Feature Request: Ability to Override Existing Audio Files in RingCX Audio Library
We would like to request an enhancement to the RingCX Audio Library to support the ability to override or replace existing audio files.
Current Behavior:
When a new audio file is uploaded to an existing prompt, it is added as a separate version rather than replacing the existing file. This can result in multiple files with similar or identical names, which may create confusion when managing prompts.Proposed Enhancement:
Introduce a clear option to override (replace) an existing audio file, such as:- A “Replace File” or “Overwrite” option…
3 votes -
Export DNC list
Add the option to download/export the DNC list in RingCX
2 votes -
CEB to RingCX Migration Path
CEB is a great place to start, but as business evolves, there is a need to be able to migrate seamlessly and efficiently to a full CX platform like RingCX.
1 vote -
AI Onboarding to build Workflow and Call queues
Build an overlay tool to allow simplification of configuration and serviceability by adding AI Onboarding to build faster and easier Workflows and Call queues while answering question for administrators (answer how to do this..)
1 vote -
local SuperAdmin
The ability to have a FallBack local SuperAdmin account to get into our account when an SSO authentication issue occurs .
We experienced this today when our SAML Cert expired, if we'd had a Local Account we could have resolved this in minutes, but also our TAM couldn't enable a local Account without resetting all users passwords which of course was a no-no.1 vote -
RingCX Audit Log Feature – Agent Status
RingCX Audit Log Feature – Agent Status
The customer is requesting an option to view the audit log that identifies which Supervisor manually changed a user's status.10 votes -
Disposition for manual outbound calls
Please add the option to add dispositions to manual outbound calls where "default" is selected on the "queue" dropdown
2 votes -
RingCX Feature Request: Granular RBAC / Audio Library Admin Role
RingCX Feature Request: Granular RBAC / Audio Library Admin Role
Executive Summary: RingCX currently lacks granular admin roles, forcing organizations to grant full administrative access even if a user only needs to manage audio prompts. This request is to introduce a Custom Admin Role framework allowing Super Admins to restrict visibility and access to specific sub-settings (e.g., granting access only to the Audio Library).🛠️ Functional Requirements
Permission Matrix: A toggle panel (View / Edit / Hidden) for individual sections in RingCX Admin Settings:Audio Library (High Priority)
Queues & Skill Management
Admin & Agent Provisioning
Campaigns & Scripting
UI…
1 vote -
Email notification once mobile app user adds (manual not ai) task or note to a phone call
Email notification once mobile app user adds (manual not ai) task or note to a phone call so online users can get notified and see right away when something has been posted on app
1 vote -
RingCX DNIS Description
Restore or re‑add DNIS Description visibility in:
Channels Page
Workflow Assigned Channels section
Any other admin areas where DNIS numbers appear3 votes -
Add inbound caller ID normalization to E.164 format (+61XXXXXXXXX) for Australian numbers so that inbound call logs and desk phones (e.g., Y
Add inbound caller ID normalization to E.164 format (+61XXXXXXXXX) for Australian numbers so that inbound call logs and desk phones (e.g., Yealink T54) correctly resolve names from the RingCentral Company Directory.
3 votes -
Allow Admins to Apply Business Override Templates at the Queue Level for Bulk Configuration
Title:
Allow Admins to Apply Business Override Templates at the Queue Level for Bulk ConfigurationDescription:
Currently in RingCX, Business Override settings must be configured manually for each individual queue. For environments where each queue has its own DID, this becomes highly repetitive and time-consuming—especially when managing a large number of queues.We would like to request an enhancement that enables Admins to create and apply reusable Business Override templates across multiple queues.
Requested Functionality:
Allow Admins to create and save Business Override templates.
Enable applying a template to multiple queues simultaneously or assigning a default template during queue creation.…1 vote -
RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail
The RingCX audit log fails to capture details regarding digital queue events (ChatQueueEvent) and their associated queues. As a result, we cannot determine which digital queue was involved when an event was created, updated, or deleted.
This lack of information prevents administrators from quickly understanding where and what changes were made. The challenge becomes more significant when dealing with multiple queues and hinders our ability to restore previous states if a queue event is inadvertently deleted or modified by an administrator
While queue details are captured for voice queue events (GateQueueEvents), we urgently need the same level of detail to…
25 votes
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