75 results found
-
Improve clarity of callback messaging in RingCX
When a customer calls in and selects a callback, if they choose to be called back at a different number than the one they called in from the default message is "Please enter the 10 digit number beginning with the area code where you would like us to call you back." After the caller has entered the number there is a brief period of silence, (several seconds) which can lead someone to believe the call has disconnected. While you can hit # after the number has been entered to immediately have the system read the number back to you, this…
1 vote -
ability to view where the audio file is being used in ringcx
Customer would like a feature where they could easily know where the audio file is being used if they have multiple workflow and voice queue
2 votes -
Bulk Number Blocking in the RingCX Blocked ANI Page
Ability to block numbers in bulk in the RingCX Blocked ANI Page
1 vote -
RingCX Admin Custom Role Limitations
Description:
Currently, custom roles created by one admin cannot be viewed or modified by another admin. This creates a limitation in user management and poses a risk for future scalability and role maintenance.Requested Enhancement:
Enable all admins to view, edit, and manage custom roles created within the account, regardless of which admin originally created them.2 votes -
Manage Clients Under Agency Account
Those of us with agencies who manage multiple clients should have an agency account. This is the only platform I am not able to use my email to manage client accounts.
I am told I have to have a unique email for each client to access their account.
Callfire, Callrail, Twilio, etc. all have the ability to do this.
How can this become an option?
1 vote -
Identities
Looking for the capability to be able to "export" the list of identities (customers that have called into the RingCX environment and the system has created an Identity (first name, last name, phone number, etc....) The capability to be able to review the identities and manage the entries that have been made to the repository where it is kept/stored
1 vote -
Filter for Supervisors and Agents
Having a filter in the Agents tab to be able to show only Supervisors, and allow them to be mass selected would be extremely useful for bulk edits. Currently you have you manually select each supervisor one by one.
14 votes -
RingCX Admin - Add the ability to select a range of agents with Shift+Click
If I want to bulk edit agents in RingCX Admin, I have to click the checkbox next to their name one by one.
Editing 50 agents takes 50 clicks.I am aware we can edit all users in a group simultaneously with the checkbox next to the group name. I would like to be able to select a checkbox, hold shift, then click a box below to select all of those agents in the range.
It should only select the range of boxes since the previous checked box.
For example, I have 100 users I need to edit who are…1 vote -
Smart Automatic Close for Live Chat Scope Configuration
Currently, when creating a digital channel, if you choose the "Enable Live Chat" option in the Scope Configuration section, you do not get the ability to set up the Automatic Smart Close configuration. The feature is available for all other options.
3 votes -
allow administrator to upload profile picture for users
I would like the ability to upload a picture in the user profile so we can standardize pictures being uploaded.
2 votes -
RingCX Phonebook Export option
Title: Add Export Option for Phone Book in RingCX
Description:
It would be highly beneficial to have an Export option for the Phone Book in RingCX. This feature would allow users to easily back up, share, or manage contact data outside the platform. Currently, there is no built-in way to export entries, which limits flexibility and efficiency for users managing large contact lists.Use Case:
Users need to extract contact information for reporting, auditing, or migration purposes. An export function (e.g., to CSV or Excel) would streamline these tasks and reduce manual effort.3 votes -
Allow room license to be assigned to a user extension
customer wants to assign a room license to a user extnesion.
1 vote -
RingCX audit trail
Customer is requesting a feature where we can view logs of the user who made changes in the account, like adding/ removing users, voice queue creation, number importing and etc
1 vote -
RingCX Bulk Download for Call Recording
Requesting to have a bulk option to download RingCX recordings. Currently to access call recording in RCX is to run a report and download the reporting by accessing the URL. Customer would like to have a specific folder or location in the RingCX platform to perform bulk download
1 vote -
Ability to Move Users Between Groups in RingCX
Current Behavior:
At present, when managing user groups in RingCX, a user must be manually deleted from one group before they can be added to another. This process is time-consuming and prone to errors, especially when handling multiple users.Requested Improvement:
Introduce a "Move" or "Drag and Drop" feature that allows admins to easily transfer a user from one group to another without having to delete and re-add them.5 votes -
Enhanced Caller ID feature
To have an Enhanced Caller ID feature that will allow up to 32 characters, display the reason for the call, display an enhanced caller information (branded Imagery), customised content for end-users, custom text, and spoof protection.
5 votes -
Agent Ranking for RIngCX
Ring CX Agent Rank enabled at the Account level. Currently. The platform offers two different ways for ranking agents:
First, you can rank agents across all queues to which they are assigned by selecting the agent rank on the General tab in the agent settings.
Second, you can rank the agents who are assigned to the same queue by setting rank for that queue on the Inbound access tab in the agent settings.
Both ways of ranking establish an absolute agent priority. Agents with a higher rank will always be prioritized for call distribution over agents with a lower rank.1 vote -
Option to Disable Call Recording for Manual Outbound Calls
At the moment, Manual Dials are recorded by default. We would like an option to disable the recording for manual outbound calls.
1 vote -
Allow Users with Full Access to View and Edit Roles Created by Other Full Access Users
Currently, users with full access cannot view or edit roles created by other full access users. This limits collaboration and administrative flexibility. A change is requested to allow full access users to manage all roles, regardless of who created them.
2 votes -
Removing an agent from agent group
Ability to remove an agent from one agent group to without deleting and recreating the agent profile.
2 votes
- Don't see your idea?