1222 results found
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RingCX Digital chat_Disable the "ding sound/sound notification" on the customer's browser.
Disable the "ding sound/sound notification" on the customer's browser. Whenever the customer opens a new page, the customer keeps hearing the "ding sound". It creates unnecessary sounds with their customer.
2 votes -
Sort Call Back Feature based on Caller's Timezone Requested
Customer requested that when their clients call in and are given the option to request a call back, they need these requests sorted by timezone so the agents only call people during working hours in their respective timezone.
5 votes -
Ability to have a dialer that leaves automatic voicemails to potential clients
We would like to have a dialer that leaves automatic voicemails to our potential clients and also SMS campaigns
1 vote -
Record based on dialed number pattern
Agents must manually select between recorded and non-recorded outbound queues. When making an internal (non-recorded) call, the agent must remember to switch to the appropriate queue, then manually switch back afterward for recorded (member-facing) calls. This manual process introduces compliance risks and increases agent workload and chances of user error.
Expected Behavior:
The customer would like this process to be automated based on the dialed number pattern. Specifically:If the agent dials a 4-digit internal extension (BTN*EXT): Do not record the call (assumed to be internal communication).
If the agent dials a 10-digit external number: Record the call (assumed to…
2 votes -
RingCX Create workflow
Ringcx
When creating workflow and costumer like to merge a new created or exciting workflow ,the would like to have to option to merge with other flow
As for now this option is not available2 votes -
Complete Call Handling Through Physical RC Phone
Here at the City of Bend, some Contact Center team members use their Desk Phones to handle calls, transfers, putting on hold, etc. On RCX, you can "Login with RC Phone" option Logging into RCX, but the receptionists must handle the call through the HTML RCX Interface. We assumed this would allow receptionists to completely handle calls through the physical RC Phone, however, we are being told this does not work at this time. We would like to handle the entire call control from the physical desk phone.
10 votes -
Fix Browser Refresh Logging Agents Out Of CX
When logged into RingCX as an agent, a browser refresh will log the agent out. If the agent is on a call during a refresh, it does not disconnect the call, but it will not allow them to disposition the call afterwards, even after logging back in. This browser refresh issue is only when logged into the Agent portal; Analytics and Admin work just fine through a refresh.
32 votes -
RingCX for Zoho Embedded Agent - Outbound Dialer, Lead List Mapping
RingCX for Zoho Embedded Agent - Enable the Outbound Dialer (Preview/Progressive) Lead List to be mapped and seen within the Zoho Embedded Agent. This will enable the agents to see the data, versus not being able too and going in blind.
2 votes -
Caller ID Persistence for Requeued Calls
Display the name or extension of the requeueing agent in the receiving agent’s interface or call history.
2 votes -
Clarify Error Message for Unsupported Transfers from RingCX to RingEX Extensions
Currently, when agents using RingCX attempt to transfer a call to a RingEX extension via the corporate directory, the system presents a misleading "congestion" error. This message suggests a network or capacity issue when the true cause is that transfers to RingEX extensions are not supported in RingCX.
This leads to agent confusion, unnecessary troubleshooting, and increased support tickets. We request a clearer, more accurate system message such as "Unsupported transfer destination" or "Transfers to RingEX extensions are not currently supported" to replace the generic "congestion" message in these cases.
3 votes -
Nomenclature of outgoing call numbers
It is not possible to copy/paste numbers containing spaces for the numbering of outgoing calls. This is a time-consuming process for manually entering numbers or deleting spaces. This feature will optimize the processing time.
4 votes -
Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX
Summary:
We request a feature enhancement for RingCX that allows Wrap-Up settings to function independently, even when Agent Disposition is disabled. Currently, the Disposition prompt is tied directly to Wrap-Up, making both share the same time settings. This limitation restricts operational flexibility and does not align with customer preferences for separate configurations.Detailed Description of the Request:
At present, in RingCX, the Disposition prompt and Wrap-Up are intertwined:If Disposition time is set to 30 seconds, the same applies to Wrap-Up time.
Disabling Disposition entirely also disables Wrap-Up functionality, which is undesirable for customers who prefer one without the other.…7 votes -
Local Bucket creation - RingCX
Customer want to have access in adding or creating Local Bucket to their RingCX account instead of calling support.
2 votes -
Delay in the event after "Single Play Audio"
At present, after the first two single play audio files are played, there is about a 4-7 second delay before moving to the next queue event. This has been identified a bug by EVCR (https://jira.ringcentral.com/browse/EVSE-8256)
Steps to reproduce
setup duration of first queue event to 38
call into the queue and listen if there will be a delay after playing 2 files
setup duration of first queue event to 39
call into the queue and listen if there will be a delay after playing 2 filesActual behavior
There is delay after the end of playing 2 files…
18 votes -
RingCentral desktop client vs web client off-hook calls
Add the "Allow Off-Hook Calls" and "permanent connection" functionality from the RingCX web client to the desktop client. This feature currently allows calls to be routed to an agent even when they are in an "Away" status.
The customer identified that this behavior difference between the two clients caused a support issue. Implementing this feature in the desktop client would provide a consistent user experience and prevent similar issues in the future.
1 vote -
Hubspot for RingCx - have an automatic call log created for call attempts
Hubspot for RingCx - have an automatic call log created for call attempts such as manual outbound or dialer calls that are not answered
2 votes -
Lead Manager Automation
Ability to automate the lead manager from the Admin page OR have the historical reports be able to pull in all leads, regardless of if they were dialed. Currently the historical reports will only provide leads if they have at least 1 dial.
We want to provide our client with a file of all leads and lead data daily, without manually needing to download.
2 votes -
RCX analytics access customization
we must be able to customize access to RCX reports , for example: the manager can have access to agent and interactions reports only instead of all of the available reports.
1 vote -
Add function for Container Node to import workflow
option for Container Node that allow as to import workflow so that when creating workflow and like to merge a new created or exciting workflow ,the would like to have to option to merge/connect with other flow. As for now this option is not available as function of the Container Node.
1 vote -
RCX | Press pound (#) Message
The ability to add an automated message to press the pound key (#) when the their callers are routing to a Callback IVR since this is a system message there is no option to add this automatically. The customer needs to manually add it to the greeting.
1 vote
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