← RingCentral Ideas

Settings and activity

72 results found

  1. customize Live Reports

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  2. option to add hotdesk to call queue

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  3. restore delete call recording

    4 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  4. incoming fax

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  5. park location option for callback

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  6. whitelist inbound calls

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  7. mute tone when dialing numbers

    4 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  8. to be able to create group dialing and add in RC app

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  9. update shipping address per site

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Oliver Mark shared this idea  · 

  10. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Oliver Mark commented  · 

    Customer does not want that their clients will have the option to directly dial their extension after calling the main line.

  11. Add Department Field to User Templates

    36 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Oliver Mark commented  · 

    ability to create user details template that will apply only to the Department field

  12. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Oliver Mark commented  · 

    I want to make a user be able to send and receive text messages from all numbers even if these numbers are assigned to another users.

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