Record/Archive All SMS Messages
From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.

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David commented
Recently we moved over from Grasshopper phone systems and there they had a feature where users could archive SMS messages on their phone app.
This feature is very helpful from a productive standpoint as it allows our staff to reply to inquiries via SMS on their phone app and then archive that SMS message/text history, having it available if that customer/prospect ever replied back.
With RingCentral currently, if our staff replies to a prospect or customer via RingCentral phone app, the only options are:
1. Delete it, which causes our staff to lose the text conversation history. So, if that customer/prospect replies back then we have no history to reference, causing a poor experience for our customers/prospects.
Or
2. To preserve the history, then our staff have to keep the SMS messages in their current view, where it clutters their inbox/view, causing productivity downtime and the potential for missed SMS conversations. Users have to comb through 'Aged' SMS constantly cleaning out SMS that are dead/never got a reply back. -
Gavriel commented
This is nuts, the recepients get to keep all sms but the sender cant? I would drop RC just for this stupidity and potential legal headaches
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Joey commented
I didnt even know this wasnt already a feature by default. WTF?
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Blake commented
It's very important for the Super Admin to be able to archive and access ALL user voicemails and texts.
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Oliver Mark commented
option to Archive SMS for all users