Settings and activity

14 results found

1. Feature Request: Continuous Call Monitoring

   5 votes

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   0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brian supported this idea  ·  May 16, 2024

2. Include Name & Number in Caller ID

   10 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

3. Set Cold Transfer as Default

   7 votes

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   2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

4. Show Original callers number when Transferring calls to Contact Centre

   20 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

5. End recording in MAX without disconnecting

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   1 comment  ·  Contact Center & RingCX » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Brian commented  ·  May 16, 2024  ·  Edit…  ·  Delete…

   This will also be needed in CXOne Agent going forward as it performs the same as MAX currently.

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   Brian supported this idea  ·  May 16, 2024
   Brian shared this idea  ·  Feb 8, 2024

6. Copy Contact Center Holidays

   2 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Jun 27, 2023

7. Add platform logins to "login" metrics for Contact Center reports

   4 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Jun 27, 2023

8. Add ability to pull call waiting in queue

   15 votes

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   1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024
   Brian shared this idea  ·  Jan 18, 2024

9. When an outbound call is connected play a prerecorded message before connecting callers

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Contact Center Agent Calls Ringing Cell Phone App

    46 votes

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    0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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11. do away with Max Agent entirely

    30 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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12. InContact: Copy Holiday Tables

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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13. Call queue caller call back feature

    60 votes

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    Future Consideration  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. Analytics regarding Text Messaging/SMS

    189 votes

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    Future Consideration  ·  16 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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