Settings and activity

15 results found

1. call log data retention

   36 votes

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   9 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Aug 20, 2024

2. Feature Request: Continuous Call Monitoring

   14 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

3. Include Name & Number in Caller ID

   25 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

4. Set Cold Transfer as Default

   11 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

5. Show Original callers number when Transferring calls to Contact Centre

   23 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

6. End recording in MAX without disconnecting

   1 vote

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   1 comment  ·  RingCentral Contact Center » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Brian commented  ·  May 16, 2024  ·  Edit…  ·  Delete…

   This will also be needed in CXOne Agent going forward as it performs the same as MAX currently.

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   Brian supported this idea  ·  May 16, 2024
   Brian shared this idea  ·  Feb 8, 2024

7. Copy Contact Center Holidays

   3 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Jun 27, 2023

8. Add platform logins to "login" metrics for Contact Center reports

   4 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Jun 27, 2023

9. Add ability to pull call waiting in queue

   22 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024
   Brian shared this idea  ·  Jan 18, 2024

10. When an outbound call is connected play a prerecorded message before connecting callers

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Contact Center Agent Calls Ringing Cell Phone App

    52 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. do away with Max Agent entirely

    30 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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13. InContact: Copy Holiday Tables

    7 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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14. Position in Queue, Estimated wait time, and Call queue caller call back feature

    231 votes

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    40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

15. Analytics regarding Text Messaging/SMS

    326 votes

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    43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026