← RingCentral Ideas

Settings and activity

15 results found

  1. call log data retention

    21 votes
    3 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brian supported this idea  · 

  2. Feature Request: Continuous Call Monitoring

    12 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Brian supported this idea  · 

  3. Include Name & Number in Caller ID

    23 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Brian supported this idea  · 

  4. Set Cold Transfer as Default

    9 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Brian supported this idea  · 

  5. Show Original callers number when Transferring calls to Contact Centre

    22 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brian supported this idea  · 

  6. End recording in MAX without disconnecting

    1 vote
    1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    An error occurred while saving the comment
    Brian commented  · 

    This will also be needed in CXOne Agent going forward as it performs the same as MAX currently.

    Brian supported this idea  · 
    Brian shared this idea  · 

  7. Copy Contact Center Holidays

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brian shared this idea  · 

  8. Add platform logins to "login" metrics for Contact Center reports

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brian shared this idea  · 

  9. Add ability to pull call waiting in queue

    19 votes
    1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brian supported this idea  · 
    Brian shared this idea  · 

  10. When an outbound call is connected play a prerecorded message before connecting callers

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Contact Center Agent Calls Ringing Cell Phone App

    51 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  12. do away with Max Agent entirely

    30 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  13. InContact: Copy Holiday Tables

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  14. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  15. Analytics regarding Text Messaging/SMS

    229 votes
    Future Consideration  ·  27 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?