Settings and activity

15 results found

1. call log data retention

   14 votes

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   2 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Aug 20, 2024

2. Feature Request: Continuous Call Monitoring

   9 votes

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   0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

3. Include Name & Number in Caller ID

   10 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

4. Set Cold Transfer as Default

   8 votes

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   2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

5. Show Original callers number when Transferring calls to Contact Centre

   21 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024

6. End recording in MAX without disconnecting

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   1 comment  ·  Contact Center & RingCX » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Brian commented  ·  May 16, 2024  ·  Edit…  ·  Delete…

   This will also be needed in CXOne Agent going forward as it performs the same as MAX currently.

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   Brian supported this idea  ·  May 16, 2024
   Brian shared this idea  ·  Feb 8, 2024

7. Copy Contact Center Holidays

   2 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Jun 27, 2023

8. Add platform logins to "login" metrics for Contact Center reports

   4 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Jun 27, 2023

9. Add ability to pull call waiting in queue

   18 votes

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   1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  May 16, 2024
   Brian shared this idea  ·  Jan 18, 2024

10. When an outbound call is connected play a prerecorded message before connecting callers

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Contact Center Agent Calls Ringing Cell Phone App

    50 votes

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    0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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12. do away with Max Agent entirely

    30 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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13. InContact: Copy Holiday Tables

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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14. Call queue caller call back feature

    102 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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15. Analytics regarding Text Messaging/SMS

    208 votes

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    Future Consideration  ·  19 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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