Settings and activity

148 results found

1. German Support for RingSense

   6 votes

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   0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Mar 26, 2024

2. RingSense: Customizable Powerskill Benchmarks

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   19 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace shared this idea  ·  Mar 12, 2024

3. RingSense Audit Trail

   9 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Mar 12, 2024

4. RingSense Auto & Manual Redaction

   8 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Mar 12, 2024

5. Ability to create a folder with specified/assigned user visibility

   5 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace supported this idea  ·  Apr 25, 2024
   Grace shared this idea  ·  Dec 12, 2023

6. Five9 Integration for RingSense

   3 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace shared this idea  ·  Jan 2, 2024

7. Service Titan CRM Integration

   9 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace shared this idea  ·  Dec 12, 2023

8. Add an icon to easily copy and paste the call transcript

   4 votes

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   Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace shared this idea  ·  Dec 12, 2023

9. Preserve previous page position when clicking into call details

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   Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace shared this idea  ·  Dec 12, 2023

10. Filter by Scorecard completed

    9 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Look for "Scorecard completed" filter in "All Filters" on the Calls page

    Grace supported this idea  ·  Apr 25, 2024
    Grace shared this idea  ·  Dec 12, 2023

11. Matching speaking metrics on call details and PowerSkills tabs

    5 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace shared this idea  ·  Dec 12, 2023

12. Show percentage of calls per agent on trackers tab heatmap

    7 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace shared this idea  ·  Dec 12, 2023

13. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    7 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace shared this idea  ·  Dec 12, 2023

14. SMS as a Channel/Integration

    6 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace shared this idea  ·  Dec 12, 2023

15. "Share" button not automatically enabled when UI detects email address

    5 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace shared this idea  ·  Dec 12, 2023

16. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    10 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024
    Grace shared this idea  ·  Dec 12, 2023

17. Filter by Call Queue/Voice Queue/Skill Number

    6 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace shared this idea  ·  Dec 12, 2023

18. Ability to search by phone numbers without having to follow a specific format

    7 votes

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    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace shared this idea  ·  Dec 12, 2023

19. Ability for managers to select which user scorecard is for

    9 votes

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    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024
    Grace shared this idea  ·  Dec 12, 2023

20. Outreach Voice Integration

    12 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace supported this idea  ·  Apr 25, 2024
    Grace shared this idea  ·  Dec 6, 2023