Settings and activity

38 results found

1. Manual Answer Skills

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Jan 26, 2022

2. RingCX custom notification sound option enhancements

   3 votes

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   Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Feb 5, 2024

3. Call journey report for RCX

   41 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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4. Callback in Queue Recorded Caller Message

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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5. Option in Agent Interface to request supervisor assistance

   10 votes

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   Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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6. Add Contact ID to the Audit Activity Report

   10 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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7. Embed agent into RingEX

   50 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   John commented  ·  May 21, 2021  ·  Edit…  ·  Delete…

   Caliber is requesting the ability for RingCentral to provide an Integrated softphone function versus the NiceInContact Integrated softphone. While they tested the NICEInContact the would prefer a tighter integration that would allow they to also handle their TCPA calls right from the console versus maximizing a separate phone application the does not leverage WebRTC because of Security concerns.

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8. Enable OSH with Personal Connection Priority Blending

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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9. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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10. Build an Agent Console for RCCC that is embedded into RCV

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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11. RCV integration with RingCentral Contact Center

    7 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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12. Allow supervisor to move agent into available status.

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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13. Pulse - Clone other user's pulse alerts

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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14. NiC Contact Centre Long Term Storage retrieval notification

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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15. Support in Analytics for non-English languages

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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16. "Dashboard only" license & dashboard URLs for RCCC

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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17. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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18. AI/NLU for Voice Bots (IVR)

    12 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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