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← RingCentral Ideas

Settings and activity

34 results found

  1. Option in Agent Interface to request supervisor assistance

    10 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  2. Add Contact ID to the Audit Activity Report

    10 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  3. Embed agent into RingEX

    45 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    John commented  · 

    Caliber is requesting the ability for RingCentral to provide an Integrated softphone function versus the NiceInContact Integrated softphone. While they tested the NICEInContact the would prefer a tighter integration that would allow they to also handle their TCPA calls right from the console versus maximizing a separate phone application the does not leverage WebRTC because of Security concerns.

  4. Enable OSH with Personal Connection Priority Blending

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  5. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  6. Build an Agent Console for RCCC that is embedded into RCV

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  7. RCV integration with RingCentral Contact Center

    7 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  8. Allow supervisor to move agent into available status.

    12 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  9. Pulse - Clone other user's pulse alerts

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  10. NiC Contact Centre Long Term Storage retrieval notification

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  11. Support in Analytics for non-English languages

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  12. "Dashboard only" license & dashboard URLs for RCCC

    8 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  13. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  14. AI/NLU for Voice Bots (IVR)

    11 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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