← RingCentral Ideas

Settings and activity

37 results found

  1. RingCX custom notification sound option enhancements

    3 votes
    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    John Roberts shared this idea  · 

  2. Call journey report for RCX

    38 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. Callback in Queue Recorded Caller Message

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. Option in Agent Interface to request supervisor assistance

    10 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  5. Add Contact ID to the Audit Activity Report

    10 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  6. Embed agent into RingEX

    50 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    An error occurred while saving the comment
    John Roberts commented  · 

    Caliber is requesting the ability for RingCentral to provide an Integrated softphone function versus the NiceInContact Integrated softphone. While they tested the NICEInContact the would prefer a tighter integration that would allow they to also handle their TCPA calls right from the console versus maximizing a separate phone application the does not leverage WebRTC because of Security concerns.

  7. Enable OSH with Personal Connection Priority Blending

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  8. Change agent state through Max Supervisor

    109 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Build an Agent Console for RCCC that is embedded into RCV

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  10. RCV integration with RingCentral Contact Center

    7 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  11. Allow supervisor to move agent into available status.

    13 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  12. Pulse - Clone other user's pulse alerts

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  13. NiC Contact Centre Long Term Storage retrieval notification

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  14. Support in Analytics for non-English languages

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  15. "Dashboard only" license & dashboard URLs for RCCC

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  16. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  17. AI/NLU for Voice Bots (IVR)

    11 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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