Settings and activity

24 results found

1. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Marjorie supported this idea  ·  Aug 11, 2026

2. Increase Maximum Preview/Progressive Call Delay Timer Beyond 180 Seconds in RCX

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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   Marjorie shared this idea  ·  Aug 6, 2026

3. option to assign direct number to agents

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Marjorie supported this idea  ·  Jul 28, 2026

4. Restrict Team/Group Creation Permissions in RingCentral Messaging

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   New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Marjorie shared this idea  ·  Jul 20, 2026

5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   132 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Marjorie supported this idea  ·  Jul 14, 2026

6. Include Customer DTMF Inputs in RingCX Queue Reporting

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Marjorie shared this idea  ·  Jul 13, 2026

7. RingCX Feature Request: Granular RBAC / Audio Library Admin Role

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Marjorie shared this idea  ·  Jun 29, 2026

8. Sub-Status Selection During "Engaged" State for Mid-Call Task Tracking (RingCX)

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Marjorie shared this idea  ·  Jun 17, 2026

9. Reporting for Max Queue Calls

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Marjorie supported this idea  ·  Apr 8, 2026

10. Ability to Block Incoming International Calls by Country or Area Code in RingCX

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Marjorie shared this idea  ·  Mar 18, 2026

11. RingCX Phonebook Export option

    3 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Marjorie supported this idea  ·  Jan 20, 2026

12. Disable / Toggle Off Call Recording Announcement in RingCX Admin Tool

    5 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Marjorie shared this idea  ·  Jan 13, 2026

13. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Marjorie supported this idea  ·  Dec 10, 2025

14. Ability to answer Apple Verification Calls

    65 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Marjorie supported this idea  ·  Mar 17, 2025

15. Dial-by-Name with 2 digit dialing only

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marjorie shared this idea  ·  Apr 14, 2023

16. Disable/Block Calls on Fax only Accounts

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marjorie shared this idea  ·  Sep 8, 2023

17. Restrict inbound calls to limited extension that is used for paging

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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18. Paging shortcut key

    15 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. SMS outbound caller ID name needs to reflect the company name.

    12 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. Send and receive secured fax

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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