Settings and activity

29 results found

1. Route incoming to an extension based on the caller's area code.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Marjorie supported this idea  ·  Sep 25, 2026

2. Live call translation

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Marjorie supported this idea  ·  Aug 28, 2026

3. automatic bi-directional real-time voice translation

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   New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Marjorie supported this idea  ·  Aug 28, 2026

4. RingCX AI Quality Management — Support question-level comments stored within the scorecard and a single combined submit action

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Marjorie shared this idea  ·  Aug 28, 2026

5. Feature Enhancement Request: Bulk Download and Bulk Upload for Audio Files in RingCX

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Marjorie shared this idea  ·  Aug 26, 2026

6. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Marjorie supported this idea  ·  Aug 11, 2026

7. Increase Maximum Preview/Progressive Call Delay Timer Beyond 180 Seconds in RCX

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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   Marjorie shared this idea  ·  Aug 6, 2026

8. option to assign direct number to agents

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Marjorie supported this idea  ·  Jul 28, 2026

9. Restrict Team/Group Creation Permissions in RingCentral Messaging

   3 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Marjorie shared this idea  ·  Jul 20, 2026

10. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

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    Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marjorie supported this idea  ·  Jul 14, 2026

11. Include Customer DTMF Inputs in RingCX Queue Reporting

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Marjorie shared this idea  ·  Jul 13, 2026

12. RingCX Feature Request: Granular RBAC / Audio Library Admin Role

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Marjorie shared this idea  ·  Jun 29, 2026

13. Sub-Status Selection During "Engaged" State for Mid-Call Task Tracking (RingCX)

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marjorie shared this idea  ·  Jun 17, 2026

14. Reporting for Max Queue Calls

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Marjorie supported this idea  ·  Apr 8, 2026

15. Ability to Block Incoming International Calls by Country or Area Code in RingCX

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Marjorie shared this idea  ·  Mar 18, 2026

16. RingCX Phonebook Export option

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Marjorie supported this idea  ·  Jan 20, 2026

17. Disable / Toggle Off Call Recording Announcement in RingCX Admin Tool

    5 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Marjorie shared this idea  ·  Jan 13, 2026

18. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Marjorie supported this idea  ·  Dec 10, 2025

19. Ability to answer Apple Verification Calls

    74 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Marjorie supported this idea  ·  Mar 17, 2025

20. Dial-by-Name with 2 digit dialing only

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marjorie shared this idea  ·  Apr 14, 2023