Settings and activity

110 results found

1. RingCX bulk upload on phonebook

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   14 votes

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   Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 28, 2025

2. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   26 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 28, 2025

3. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   24 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 28, 2025

4. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   101 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 28, 2025

5. User greeting in RingCX Agent.

   32 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 28, 2025

6. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   30 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 28, 2025

7. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   31 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 28, 2025

8. Automatically unhold the call on the Agent Leg (RC App) after making a consultation call using the Agent Leg (RC App).

   24 votes

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   New  ·  6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 28, 2025

9. Able to search leads globally and not just in the campaigns under the dial group im working

   8 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 28, 2025

10. SMS Alert Tone In RingCX

    3 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  May 28, 2025

11. Enable Requeue Cancelation or Recovery When Transfer Fails

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  May 28, 2025

12. Extension dialing between CX and EX

    116 votes

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    Under Review  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  May 28, 2025

13. Ability to Set Skill Weight/Proficiency

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    16 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm Robinson shared this idea  ·  May 27, 2025

14. Seamless Digital Interaction Transfers to Another Agent

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson shared this idea  ·  May 27, 2025

15. Transfer Digital Interactions with automatic recategorization

    7 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  May 27, 2025

16. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    21 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson shared this idea  ·  May 27, 2025

17. Allow Using the Hold Button on the Desk Phone

    44 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  May 23, 2025

18. transfer

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    58 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  May 23, 2025

19. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    65 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  May 23, 2025

20. text-to-speech feature for the disabled

    46 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  May 23, 2025