Settings and activity

46 results found

1. Presence sync bidirectional visual delay

   26 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jul 1, 2024

2. Translation UX

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   14 votes

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   1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jun 13, 2024

3. Tranlsate closed captioning

   16 votes

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   3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jun 13, 2024

4. Ring Central Video is too Resource Intensive

   41 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jun 13, 2024

5. Automatic bidirectional message translation in RingEX based on a users regional settings

   20 votes

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   New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Jun 13, 2024

6. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   14 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 28, 2024

7. Set of RingCX inbound ports to be minimized

   4 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 28, 2024

8. RingCX Estimated Wait Time API

   8 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  May 28, 2024

9. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This is a standard feature that is included in Alcatel Lucent Enterprise and Genesys CC offerings for supervisors. I have had several requests from RCX customers asking for this particular feature.

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   Malcolm supported this idea  ·  May 24, 2024

10. Call journey report for RCX

    35 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 13, 2024

11. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 13, 2024

12. Dequeue setting per queue

    45 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 12, 2024

13. RingCX Time Based Callback-in-Queue Offering

    19 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Malcolm commented  ·  Apr 11, 2024  ·  Edit…  ·  Delete…

    This is a fantastic idea! Maybe this could be implemented as a callback schedule within the queue events.

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    Malcolm supported this idea  ·  Apr 11, 2024

14. Disable option for call recording for internal calls or extension to extension calls.

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 11, 2024

15. Allow option to record inbound calls but not internal calls (extension to extension)

    60 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 11, 2024

16. Azure/OKTA Provisioning: Disable activation email after user is automatically provisioned.

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 11, 2024

17. Enable/Disable OnDemand Call Recording by user (not system wide)

    67 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 11, 2024

18. Ability to remove/hide users from the directory/contact list

    62 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 11, 2024

19. CC - prebuilt report - ability to resize columns

    14 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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20. Manual Pause and Resume - RingCentral App

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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