Settings and activity
113 results found
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96 votes
Malcolm
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12 votesMalcolm
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RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality
31 votesMalcolm
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13 votes
An error occurred while saving the comment Malcolm
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298 votesMalcolm
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16 votesMalcolm
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39 votesMalcolm
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9 votesMalcolm
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2 votesMalcolm
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2 votes
I do not reproduce this behavior
- In "My messages" tab, I transfer to another queue
- Submit Disposition screen appears
- after Submitting, the interaction disappears from Agent view
Can you please describe in more detail?
An error occurred while saving the comment Malcolm
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This issue absolutely causes confusion when an agent requeues or transfers an interaction to another agent, as the interaction remains in the handling agent's "My inbox" until it is accepted by a different agent.
Malcolm
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14 votesMalcolm
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20 votesMalcolm
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8 votesMalcolm
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29 votesMalcolm
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13 votesMalcolm
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84 votesMalcolm
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27 votesMalcolm
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10 votesMalcolm
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275 votes
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
Malcolm
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51 votes
An error occurred while saving the comment Malcolm
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Autoanswer must be enabled in the agent/supervisor settings to accept outbound campaign calls. Customers do not want this feature enabled for inbound calls, making it a crucial requirement to differentiate between the two.
Malcolm
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I absolutely agree that this is a must-have feature. Without it, we lack the ability to drill down into historical data and understand its relationship to digital interactions via the thread ID, which serves as the unique digital interaction identifier.