Settings and activity

115 results found

1. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Mar 26, 2025

2. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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3. SayVAR Node: Option To Save Text2Speech As Audio File

   14 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jan 14, 2025

4. View Ring CX Realtime dashboards in minutes and seconds.

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   99 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Mar 21, 2025

5. Agent States Transition

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Mar 21, 2025

6. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Mar 21, 2025

7. Easier Contact Centre Management Solution

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Malcolm commented  ·  Mar 21, 2025  ·  Edit…  ·  Delete…

   I absolutely agree that this is a must-have feature. Without it, we lack the ability to drill down into historical data and understand its relationship to digital interactions via the thread ID, which serves as the unique digital interaction identifier.

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   Malcolm supported this idea  ·  Mar 21, 2025

8. Sync RingCentral Desktop Application With RingCX

   317 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Mar 21, 2025

9. Persistent Login for RingCX Salesforce Agent

   17 votes

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   Under Review  ·  3 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Mar 19, 2025

10. RingCX Digital Message Notification Improvements

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    44 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Mar 19, 2025

11. RingCX Voicemail to Digital Queue

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Mar 19, 2025

12. RingCX Digital Channel's sender name

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Mar 19, 2025

13. Prevent digital interactions that an agent re-queues (transfers to queue) from showing in my inbox.

    2 votes

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    1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    I do not reproduce this behavior

    • In "My messages" tab, I transfer to another queue
    • Submit Disposition screen appears
    • after Submitting, the interaction disappears from Agent view

    Can you please describe in more detail?

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    Malcolm commented  ·  Mar 19, 2025  ·  Edit…  ·  Delete…

    This issue absolutely causes confusion when an agent requeues or transfers an interaction to another agent, as the interaction remains in the handling agent's "My inbox" until it is accepted by a different agent.

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    Malcolm supported this idea  ·  Mar 19, 2025

14. Filter for Supervisors and Agents

    15 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jan 14, 2025

15. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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    20 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Jan 10, 2025

16. Need ability to move agents in between queues from phone app

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jan 9, 2025

17. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Dec 18, 2024

18. Phone Books to allow import of contacts

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    Future Consideration  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Dec 18, 2024

19. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    86 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Dec 18, 2024

20. Disposition Export/Import - Manager

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Dec 18, 2024