Settings and activity
109 results found
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260 votes
Malcolm
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11 votesMalcolm
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38 votesMalcolm
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9 votesMalcolm
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2 votesMalcolm
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2 votes
I do not reproduce this behavior
- In "My messages" tab, I transfer to another queue
- Submit Disposition screen appears
- after Submitting, the interaction disappears from Agent view
Can you please describe in more detail?
An error occurred while saving the comment Malcolm
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14 votesMalcolm
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19 votesMalcolm
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8 votesMalcolm
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29 votesMalcolm
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12 votesMalcolm
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75 votesMalcolm
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27 votesMalcolm
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10 votesMalcolm
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266 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
Malcolm
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44 votes
An error occurred while saving the comment Malcolm
commented
Autoanswer must be enabled in the agent/supervisor settings to accept outbound campaign calls. Customers do not want this feature enabled for inbound calls, making it a crucial requirement to differentiate between the two.
Malcolm
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23 votesMalcolm
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15 votesMalcolm
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13 votesMalcolm
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17 votesMalcolm
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An error occurred while saving the comment Malcolm
commented
100% must have. I have worked with many public sector/critical infrastructure customers in Germany and local on site redundancy is always a day 1 requirement in RFPs'.
This issue absolutely causes confusion when an agent requeues or transfers an interaction to another agent, as the interaction remains in the handling agent's "My inbox" until it is accepted by a different agent.