Settings and activity
118 results found
-
231 votes
Malcolm
supported this idea
·
-
45 votesMalcolm
supported this idea
·
-
45 votesMalcolm
supported this idea
·
-
70 votes
In design
An error occurred while saving the comment Malcolm
shared this idea
·
-
25 votesMalcolm
shared this idea
·
-
22 votesMalcolm
supported this idea
·
-
20 votes
-
14 votesMalcolm
supported this idea
·
-
101 votesMalcolm
supported this idea
·
-
12 votesMalcolm
supported this idea
·
-
RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality
32 votesMalcolm
shared this idea
·
-
16 votes
An error occurred while saving the comment Malcolm
commented
I absolutely agree that this is a must-have feature. Without it, we lack the ability to drill down into historical data and understand its relationship to digital interactions via the thread ID, which serves as the unique digital interaction identifier.
Malcolm
supported this idea
·
-
325 votesMalcolm
supported this idea
·
-
17 votesMalcolm
supported this idea
·
-
47 votesMalcolm
shared this idea
·
-
10 votesMalcolm
supported this idea
·
-
3 votesMalcolm
supported this idea
·
-
3 votes
I do not reproduce this behavior
- In "My messages" tab, I transfer to another queue
- Submit Disposition screen appears
- after Submitting, the interaction disappears from Agent view
Can you please describe in more detail?
An error occurred while saving the comment Malcolm
commented
This issue absolutely causes confusion when an agent requeues or transfers an interaction to another agent, as the interaction remains in the handling agent's "My inbox" until it is accepted by a different agent.
Malcolm
supported this idea
·
-
15 votesMalcolm
supported this idea
·
-
8 votesMalcolm
supported this idea
·
.png){kind=link}
.png){kind=link}
The "The "All Messages" section offers the following options:" mentioned above should include the available option
*Transfer to an agent