Feature Enhancement: Archive/Quarantine Deleted User Extensions Before Permanent Deletion

Deleted user extensions should not be immediately and permanently removed from the Admin Portal. Instead, RingCentral should provide an Archive or Quarantine state for deleted extensions.

When an administrator deletes a user extension, the extension and its associated data should be retained in an archived/quarantined state for a configurable retention period, such as 7, 14, or 30 days, before being permanently deleted.

During this retention period, administrators should be able to:

View the deleted user's extension and basic account information.
Retrieve or access associated call records, logs, recordings, and other relevant data where applicable.
Restore the deleted extension if it was removed unintentionally.
Identify when the extension is scheduled for permanent deletion.
Permanently delete the extension immediately if the administrator does not want to wait for the retention period.

This would provide administrators with a safety window to recover important information or correct accidental deletions while still allowing RingCentral to permanently remove the data after the defined retention period.

This enhancement would also address situations where important call data, recordings, logs, or other historical information is needed after an extension has already been deleted.

The existing idea, "Retrieved data for a deleted user extension," already highlights the need to retrieve data from recently deleted extensions. This proposal extends that concept by introducing an archive/quarantine mechanism before permanent deletion.

Give us the option to just fully restore deleted users within a 30-day window, please! This saves all of us the hassle from needing to continuously escalate religiously until the accounts are finally restored. And, the data is 100% stored somewhere because i can see my message history with accounts that have been disabled and deleted. We need access to be able to restore those accounts, and all of their associated data.

There are scenarios where an account may be accidentally deleted. The resulting permanent loss of all voicemails associated with that account’s voicemail box ID—particularly when the employee still exists within the organization—is a situation that may warrant reconsideration by RingCentral. That's great and all that we get the warning that items will be deleted and can't be recovered, but when this is done accidentally, that warning doesn't help much.

All calls should remain. RingCentral needs to fix that. It makes no sense. I don't recall it saying it would delete calls, too. Maybe I didn't because it doesn't make sense. They should remain in the admin portal no matter what.