Settings and activity
3 results found
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345 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple usersAn error occurred while saving the comment -
15 votes
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15 votes
Sometimes users want to send text message but want the recipient to see the main company number in the caller ID to protect private extensions. (Physicians may want patients to call staff back with questions, for example.) Currently the text sender can use a dropdown to specify Caller ID to be used, but forgetting to use that exposes the extension. Would help if the default Caller ID could be set to the main company number.