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  1. A way to re-enter the queue before the after call wrap up time has finished.

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ingrid shared this idea  · 

  2. Wrap up time to be ready for next call

    2 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ingrid commented  · 

    To clarify, this is not to set a wrap up time to zero. Instead to set it at, say, 5 minutes, but allow users to go back into queue before the 5 minutes is up at their own discretion.

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    Ingrid commented  · 

    We would like to utilize the wrap up times, but with the option of overriding it and going back into queue before it is complete. Not every user needs the full time, and all need the option to answer a call immediately.