A way to re-enter the queue before the after call wrap up time has finished.
Our staff appreciate a wrap up time after the call, but not all calls require the same amount of time. To be able to re-enter the queue at will would be useful.
18
votes
Ingrid
shared this idea
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Alex
commented
Give the option to change the Wrap Up Time. Individual users should be able to modify Wrap Up time. It is tedious to keep going back to available.