← RingCentral Ideas

Settings and activity

5 results found

  1. Ability for a member of a queue to send calls straight to voicemail

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Jenny commented  · 

    It indicated that 5 calls would have to be in the queue before a caller gets transferred to voicemail and there is no way to send a caller to voicemail directly. That means our employees have to sit and listen to the call ring for about 3 minutes if the employee is available (instead of do not disturb) but just cannot take the call. I don’t want our employees constantly sitting on do not disturb because calls don’t go to voicemail.

  2. Increase the data retention duration for call recording

    40 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jenny commented  · 

    To have the option to increase the call recordings capacity based on the data retention

  3. CNAM feature for Canada

    84 votes
    Under Review  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jenny shared this idea  · 

  4. Rooms and Devices Status for 24 hours

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jenny shared this idea  · 

  5. Internal call recording per user disable feature for automatic call recording

    16 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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