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  1. Create a rule to select callers who have withheld their number.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Biz shared this idea  · 

  2. Edit Voice Greeting for Blocked Calls

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Biz commented  · 

    The blocked call voicemail for either specified blocked numbers or withheld numbers (under Greeting & hold music for a call queue) cannot be customised. Allow user to upload their own custom voicemail announcement like in others arrears of the system.

  3. Add Public Holidays into the Call Queue Schedule

    60 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Biz commented  · 

    When constructing a call queue template, under
    "Call Handling & Members", the
    "custom rules" tab is not available for edit (it is available for a queue but not for a queue template). Add the ability for custom rules to be applied to the queue template feature.