Settings and activity
3 results found
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1 voteBiz shared this idea ·
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2 votesBiz shared this idea ·
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52 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
This will be implemented in November 2024 as Call Queue Custom Rule Templates!
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When constructing a call queue template, under
"Call Handling & Members", the
"custom rules" tab is not available for edit (it is available for a queue but not for a queue template). Add the ability for custom rules to be applied to the queue template feature.