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Settings and activity

8 results found

  1. Customer would like to be able to Bulk Change IVR hours of operations, etc. settings for 500+ stores in RC Office.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Victor Rey shared this idea  · 

  2. Analytics regarding Text Messaging/SMS

    202 votes

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    Future Consideration  ·  17 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Victor Rey commented  · 

    Customer is requesting SMS usage reporting/analytics in admin portal.

  3. On-demand Call Recording Announcement settings by individual sites not account based

    30 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Different Call Recording Announcement settings per site

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  5. Enabling Automatic Call Recordings for a specific Site

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Victor Rey commented  · 

    Harris Computer is requesting the option to configure the automatic recording announcement feature at the site level.Enabling Automatic Call Recordings can only be done through the main site.Due to global locations, enabling the ACR through a specific site would be ideal, safe and time saving.The cx suggested if we can automate the ACR on all agents on a specific site without touching the rest unnecessarily.

  6. Lock email from end user updates

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Notification of SPAM phone number status

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  8. Reputation Management support for phone numbers being flagged as Spam.

    14 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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