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78 results found

  1. RingSense for RingCX Industry AI setting by RingCX Queue

    1 vote
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Overview attached

    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  2. RingSense Multi Call Playback Window (Cradle to Grave Playback)

    2 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  3. RingSense QM Report - Interaction Arrival AI Analytics

    16 votes
    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Dashboard will be controlled by Filter to include at least selectable date, team(s) and specific agents

    An error occurred while saving the comment
    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    open the file to view the framework, each data point will provide click through to open the data being observed

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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Contact Center focused dashboard in RS4RCX providing critical trending analysis using collected data points. Highlighting major aspects and components, CC managers will find most helpful in managing QM teams.

    Interactions collecting data on Screen Recording, detailing voice and digital channels.

    Coaching insights with trending. Sentiment broken out by Negative, Neutral and Positive with trending. Topics Causing Frustration.

    Selectable scorecards review showing leaderboard along with Power Skills and Trackers data

    RingSense Agent Assist showing usage by agents, top responses etc

    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    See attachment for more details

    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  4. RingCX Enhanced SLA configuration

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  5. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  6. Screen share control panel minimized

    1 vote
    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  7. Ability to cancel or extend after call wrap

    49 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  8. RingCX Queue Event- Alarm Notification "send to device"

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  9. RingCX Estimated Wait Time API

    9 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  10. RingCX Global Secondary Nodes

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  11. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    updated document

    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  12. RingCX Callback Option uses Disposition Notes

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  13. Callbacks Moved back to Available Leads if Not Dialed

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  14. Develop time zone restrictor API for system generated callbacks

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  15. Callback feature: add the ability for caller to record their name/message for support call back feature

    14 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  16. Bulk Phone Number Template Programming for Configurations

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  17. Synch the Evaluation to the Interaction

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. Expand Dashboard Widget to full detailed view

    2 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  19. Prevent Last Agent Logout when Queue is Active 'Option"

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  20. Abandoned Reports that Monitor Abandoned reconnect success

    2 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 
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