Settings and activity

47 results found

1. RingCX Enhanced SLA configuration

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Gary shared this idea  ·  May 17, 2024

2. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Gary shared this idea  ·  May 15, 2024

3. Screen share control panel minimized

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   0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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   Gary shared this idea  ·  May 10, 2024

4. Ability to cancel or extend after call wrap

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Gary supported this idea  ·  Apr 29, 2024

5. RingCX Queue Event- Alarm Notification "send to device"

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   Gary shared this idea  ·  Apr 16, 2024

6. RingCX Estimated Wait Time API

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   Gary shared this idea  ·  Apr 10, 2024

7. RingSense QM Report - Interaction Arrival AI Analytics

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   Needs More Information  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Gary commented  ·  Apr 1, 2024  ·  Edit…  ·  Delete…

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   Gary shared this idea  ·  Feb 20, 2024

8. RingCX Global Secondary Nodes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Gary shared this idea  ·  Apr 1, 2024

9. RingCX Multi Channel Interaction Console “Live Interaction Management”

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   15 votes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Gary commented  ·  Mar 12, 2024  ·  Edit…  ·  Delete…

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   Gary shared this idea  ·  Mar 12, 2024

10. RingCX Callback Option uses Disposition Notes

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    Gary shared this idea  ·  Mar 7, 2024

11. Callbacks Moved back to Available Leads if Not Dialed

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  Mar 7, 2024

12. Develop time zone restrictor API for system generated callbacks

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  Mar 7, 2024

13. Callback feature: add the ability for caller to record their name/message for support call back feature

    9 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  Mar 7, 2024

14. Prevent Last Agent Logout when Queue is Active 'Option"

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Gary shared this idea  ·  Oct 4, 2021

15. RingCX Agents using MVP

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Gary shared this idea  ·  Oct 4, 2021

16. RingEx Messaging Channel to RingCX

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Gary shared this idea  ·  Dec 13, 2023

17. Customer Journey Cradle-to-Grave Report

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Gary shared this idea  ·  Oct 4, 2021

18. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Gary supported this idea  ·  Apr 29, 2024
    Gary shared this idea  ·  Dec 14, 2023

19. Recording Import Rules for RingSense for RingCX

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Gary shared this idea  ·  Dec 13, 2023

20. Messaging Channel(s) in MS Teams to chat to RingCX Queues/Agents

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Gary shared this idea  ·  Dec 13, 2023