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1. Shared SMS were multiple users can receive and send SMS on specific number

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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2. Adjust how missed calls are categorized for group calls

   484 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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   FAX commented  ·  Sep 21, 2021  ·  Edit…  ·  Delete…

   Currently when our phones ring through the main line it rings to all phones in the office ring group. One person obviously takes the call. All the other phones show that there was a missed call. This can be confusing in the office and cause someone else to call back and say, hi we missed your call when in fact we did not. I suggest a fix to show that the call was answered and not missed.

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