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  1. Notes character limits in the contacts field

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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    Luke commented  · 

    THIS IS DUE TO RINGCENTRAL APP UPDATE ON FRIDAY 19 JULY 2024, FULLY RESTRICTING BY A SIGNIFCANT DEGREE THE CHARACTER LIMITS PREVIOUSLY HAD IN A INDIVIDUAL CONTACT'S PROFILE NOTES SECTION. MUCH SHORTER THEN WHEN WE BEGAN SERVICE W/ YOUR COMPANY. VERY UNHAPPY WITH THIS CHANGE.

    Luke supported this idea  · 

  2. Include SMS on export data fields

    61 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Luke commented  · 

    We were told when we signed up all messages were able to be exported, specifically asked about this because we have otherwise backed-up our messages for 11+ years (many hundreds of thousands), today they told me they can only export internal chat... This is a major oversight on our part, and definitely RingCentral to not allow back-up of what is only simple text communications. Not to mention you cannot even change length of time SMS messages are held on server. This is a basic manipulation of very -small- amounts of data, that even Blackberry devices could do back in 2010. RingCentral, I hope you're ashamed!