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Settings and activity

5 results found

  1. When people call in, someone is not available then it goes to voicemail - Then that voicemail have a key presses option.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jerome shared this idea  · 

  2. Creating a new Feature like an Interactive messaging Bot via SMS

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jerome shared this idea  · 

  3. Extend the date range for Inbound and Outbound call logs

    4 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. SMS Retention

    124 votes

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    Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jerome commented  · 

    Customer will be able to back track important documentation in relation the business.

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    649 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jerome commented  · 

    It would be very helpful to see the Time when the agents log in and out. In driving productivity in the business.