Settings and activity
2 results found
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17 votes
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238 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to override the main rule for the given dates and then pass the validation check. This will allow me to pre-program all my holidays in January and never have to turn anything off and on. I currently have to set alarms reminding me to turn off the main handler and turn on "Memorial Day". If I forget to go back and swap them after the holiday the message will continue to run until it's manually turned off. Please help us out here!