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Settings and activity

3 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    658 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Automatically Remove Users from Queue when "Away/Offline/Invisible"

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Enable a true DND presence sync

    171 votes

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    19 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!