Settings and activity

3 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   479 votes

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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2. Automatically Remove Users from Queue when "Away/Offline/Invisible"

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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3. Enable a true DND presence sync

   160 votes

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   14 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Coming June 2024!