Settings and activity

26 results found

1. RingCX- Ability to upload Audio File and change the system default audio

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   Future Consideration  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  Sep 19, 2025

2. RingCX Alerts Enhanced Functionality

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   Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  Mar 28, 2025

3. Position in Queue, Estimated wait time, and Call queue caller call back feature

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  May 21, 2024

4. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  May 15, 2024

5. Ability to cancel or extend after call wrap

   62 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  Apr 29, 2024

6. RingCX Global Secondary Nodes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  Apr 1, 2024

7. RingCX Multi Channel Interaction Console “Live Interaction Management”

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   18 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  ·  Mar 12, 2024

8. Update Custom Caller ID Bucket's granularity and lifecycle flow

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Jun 2, 2021

9. RingCX Naming Convention

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   Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Mar 17, 2021

10. Object support in call baggage

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Apr 3, 2023

11. RC Extension Routing (non-billed usage) in Cloud Routing and Track Numbers

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Mar 15, 2023

12. Admin portal Payment Processor

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Dec 6, 2023

13. Ability to Delete Channel

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Feb 21, 2024

14. Conditional Queue Events - Engage Voice

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Oct 6, 2020

15. Automatic hold for warm transfers using integrated phone

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    Planned  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Dec 10, 2020

16. Suppression Scripts

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Dec 10, 2020

17. Agent personal queue - Easy UI feature

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Nov 4, 2020

18. Upgrade LumenVox ASR

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Oct 19, 2020

19. Track number destination search

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Nov 20, 2020

20. RingCX account creation automation + Import/Export Functionality

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) commented  ·  Oct 19, 2020  ·  Edit…  ·  Delete…

    Being able to fill out a form (like csv) and import to an account where direct configuration actions are achieved will lower implementation costs, help with PoCs, and help our larger customers as they continue to add employees to the platform. Conversely, being able to export account configurations would help PS create templated accounts, transition PoC customers to production accounts, etc.

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    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  ·  Oct 19, 2020