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25 results found

  1. RingCX Alerts Enhanced Functionality

    7 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  2. Position in Queue, Estimated wait time, and Call queue caller call back feature

    215 votes
    Future Consideration  ·  37 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  3. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  4. Ability to cancel or extend after call wrap

    51 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  5. RingCX Global Secondary Nodes

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  6. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) supported this idea  · 

  7. Update Custom Caller ID Bucket's granularity and lifecycle flow

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  8. RingCX Naming Convention

    1 vote
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  9. Object support in call baggage

    2 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  10. RC Extension Routing (non-billed usage) in Cloud Routing and Track Numbers

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  11. Admin portal Payment Processor

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  12. Ability to Delete Channel

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  13. Conditional Queue Events - Engage Voice

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  14. Automatic hold for warm transfers using integrated phone

    22 votes
    Planned  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  15. Suppression Scripts

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  16. Agent personal queue - Easy UI feature

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  17. Upgrade LumenVox ASR

    2 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  18. Track number destination search

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  19. RingCX account creation automation + Import/Export Functionality

    2 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) commented  · 

    Being able to fill out a form (like csv) and import to an account where direct configuration actions are achieved will lower implementation costs, help with PoCs, and help our larger customers as they continue to add employees to the platform. Conversely, being able to export account configurations would help PS create templated accounts, transition PoC customers to production accounts, etc.

    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 

  20. Allow More Dialing Options for Outbound

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminBill Fisk (RingCX Subject Matter Expert, RingCentral) shared this idea  · 
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