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6 results found

  1. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Peter commented  · 

    Opp for another customer asking for this feature: https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001OuB0uIAF/view

    Peter supported this idea  · 

  2. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Peter supported this idea  · 

  3. Add IP Address field in Ring CX Analytics for Reporting

    10 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Peter supported this idea  · 

  4. CNAME identifier when transfer call from EV to RC Office

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Peter shared this idea  · 

  5. We wish our devices to "ding" when a call is placed on park until someone takes the call.

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Peter shared this idea  · 

  6. Multiple Voicemail Greetings

    209 votes

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    Future Consideration  ·  58 comments  ·  Phone & Messaging » Other  ·  Admin →
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