Settings and activity
2 results found
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3 votes
Ashley
shared this idea
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157 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USAn error occurred while saving the comment An error occurred while saving the comment Ashley
commented
The lack of this feature heavily affects our business.
Adding people that can pick up a call when the queue members are all on a call is not a substitute to being able to put a customer on hold, pick up an incoming call, and place them on hold to go back to the first customer. When you don't have enough people to add to the "additional pickup," the feature is useless. Many people are asking for a very simple call hold and pickup calls waiting, and it seems as though the feature you added took more time and effort than the feature people are actually asking for.