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  1. 3 votes

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    Ashley Galope shared this idea  · 
  2. 128 votes

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    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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    Ashley Galope commented  · 

    Adding people that can pick up a call when the queue members are all on a call is not a substitute to being able to put a customer on hold, pick up an incoming call, and place them on hold to go back to the first customer. When you don't have enough people to add to the "additional pickup," the feature is useless. Many people are asking for a very simple call hold and pickup calls waiting, and it seems as though the feature you added took more time and effort than the feature people are actually asking for.

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    Ashley Galope commented  · 

    The lack of this feature heavily affects our business.