I cannot block 75237 from sending text messages to our main phone number because when I add it to the list, RingCentral adds a "1" to the front of the number and that prevents it from matching the incoming message's number.Currently, you can add numbers of 6 digits or more but not 5 or less. Since you are supporting text messaging, you need to also support the short codes of any length. I believe the shortest length is 5 but you can research that and adjust the minimum length in your programming to support industry standards.In addition to being able to block those short codes, you also need to allow users to be able to REPLY to incoming text messages with short codes. Currently, replying "STOP" to a short code message doesn't work because you tell the user that replies to those short codes are unsupported. If you are going to provide text messaging, you need to support the ability to respond to automated messages that spawn from short codes. It allows users to "STOP" future messages as well as interact with automated messages from providers like health insurance systems, pharma systems, and other systems that do not use a full 10 digits as their text number.Thanks
Edward
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I cannot block 75237 from sending text messages to our main phone number because when I add it to the list, RingCentral adds a "1" to the front of the number and that prevents it from matching the incoming message's number.Currently, you can add numbers of 6 digits or more but not 5 or less. Since you are supporting text messaging, you need to also support the short codes of any length. I believe the shortest length is 5 but you can research that and adjust the minimum length in your programming to support industry standards.In addition to being able to block those short codes, you also need to allow users to be able to REPLY to incoming text messages with short codes. Currently, replying "STOP" to a short code message doesn't work because you tell the user that replies to those short codes are unsupported. If you are going to provide text messaging, you need to support the ability to respond to automated messages that spawn from short codes. It allows users to "STOP" future messages as well as interact with automated messages from providers like health insurance systems, pharma systems, and other systems that do not use a full 10 digits as their text number.Thanks