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  1. Disable Call recording announcement

    57 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Morgan commented  · 

    This recording does not sound good, and my agents already provide this disclosure. It sounds really unprofessional.

    Morgan supported this idea  · 

  2. Play announcement "press 1" on call Queue

    36 votes

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    Needs More Information  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Morgan commented  · 

    More of an inconvenience, but it would be great to not need to have to press 1 on every call, as the agents have already answered the call. Anything that can help smooth the process for the agents on the phone is a boon in my book.