Play announcement "press 1" on call Queue
we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.
SHAN
shared this idea
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Wendy
commented
We need to request a list of all our employees that have a Ring Central hard phone. We need the make and model of the phone as well as the serial numbers. Can you please provide a list?
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evagelos
commented
The system will play an announcement to press 1 to confirm the call on an external phone outside of the Ring Central Platform. You are able to disable that for all direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it. i needs this functionality added and have the option to turn this feature off and just answer the phone immediately after the agent picks up their phone.
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evagelos
commented
i agree!
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Jess
commented
Answering service cannot press 1 to accept call. When call is forwarded to a cell phone or answering service, a message states "Company Name", Press 1 to accept call, Press 2 to decline call. This renders the answering service useless as they can not press 1 or 2
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intrasource
commented
Our call answering service cannot receive calls when the announcement is played, need to be able to disable the announcement on call queues when sending a call off to a third party
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Mark
commented
Yes, please give the option to never play an announcement on call queue. Most phone systems do not do this by default so seems odd it is on not only by default but that you cannot turn it off at all.
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SHAN
commented
in call Queue, we should be able to disable playing announcement on Non RC numbers, because Virtual reception service does not have capability to press 1 to accept the call.
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Hello, Can you confirm how the agent is configured to answer calls and which devices are they using?
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Kevin
commented
i do not want to have to press anything when answering the phone.
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Morgan
commented
More of an inconvenience, but it would be great to not need to have to press 1 on every call, as the agents have already answered the call. Anything that can help smooth the process for the agents on the phone is a boon in my book.
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SHAN
commented
Jessica,you are right but it's available on user extensions only, this feature request was for QUEUEs, it's not available in QUEUES. Thanks
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Hello, You are currently able to disable the press 1 prompt. Learn more here: https://support.ringcentral.com/article/Disable-Prompt-to-Press-1-Before-Call-Connected.html
