Currently, only managers of a call queue can access the voicemails. Add an additional setting where members have access to voicemails. Members are only allowed to hear the message but not delete. However, they can mark it as complete or maybe add a "note" box to show who took care of the call. Manager can then delete calls once it's confirmed the call has been taken care of.
Currently, only managers of a call queue can access the voicemails. Add an additional setting where members have access to voicemails. Members are only allowed to hear the message but not delete. However, they can mark it as complete or maybe add a "note" box to show who took care of the call. Manager can then delete calls once it's confirmed the call has been taken care of.