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3 results found

  1. Mute incoming call notifications while currently on a call

    570 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  2. Text from the same main user number

    386 votes

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    67 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  3. Shared SMS were multiple users can receive and send SMS on specific number

    811 votes

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    169 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

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    Rajwinder S commented  · 

    The messages land with primary operator. This is a limitation in managing communications with clients. If the operator is not available, other users are unable to see the messages unless a user logs specifically into the operator's account. There is potential for missed messages if the operator is unavailable. In addition, if the team is able to manage such companywide messages, the responsible person could be tagged and could respond to messages faster.