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  1. Desk phone to ring first before app

    101 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jason commented  · 

    I would like a phone to ring first to an existing desk top phone, and second to the mobile app - I'm not seeing that I can do this.
    I already have them to ring at the same time. I would like a sequence, with the desktop phone ringing first, and the app second.

  2. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    171 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jason commented  · 

    I have employees who are taking themself out of the queue constantly. I need to remove that ability. I tried changing the queue to not allow status change but that did nothing.