Settings and activity

4 results found

1. Ability to merge two parked calls

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Melissa shared this idea  ·  Aug 26, 2022

2. Press a key/button and call routes directly to that call queue's specified voicemail

   19 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. In Call Queue Press 1 to Leave a Voicemail

   28 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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4. Ability to answer more than 1 call from a call queue.

   49 votes

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   
   

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.