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2 results found

  1. Apply key template on Presence for yealink device

    32 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa commented  · 

    We have a small office, but going in to individually adjust each user's presence every time there is a change is time consuming and unnecessary. Something as small as a staff changing means that a majority of extensions on each user has to be adjusted to maintain consistency and for ease of access. A key template would shorten this time significantly.

    Melissa supported this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    716 votes
    146 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Melissa commented  · 

    IE, sending updates to clients/customers. If a text is sent back to an individual extension, that message isn't followed up on while the person is out of office. If it could be directed to a queue then whoever was signed into the queue could follow up on it right away.