Settings and activity
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28 votes
An error occurred while saving the comment Melissa supported this idea · -
643 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
An error occurred while saving the comment Melissa commentedIE, sending updates to clients/customers. If a text is sent back to an individual extension, that message isn't followed up on while the person is out of office. If it could be directed to a queue then whoever was signed into the queue could follow up on it right away.
We have a small office, but going in to individually adjust each user's presence every time there is a change is time consuming and unnecessary. Something as small as a staff changing means that a majority of extensions on each user has to be adjusted to maintain consistency and for ease of access. A key template would shorten this time significantly.