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  1. Apply key template on Presence for yealink device

    41 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melissa commented  · 

    We have a small office, but going in to individually adjust each user's presence every time there is a change is time consuming and unnecessary. Something as small as a staff changing means that a majority of extensions on each user has to be adjusted to maintain consistency and for ease of access. A key template would shorten this time significantly.

    Melissa supported this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    1,443 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Melissa commented  · 

    IE, sending updates to clients/customers. If a text is sent back to an individual extension, that message isn't followed up on while the person is out of office. If it could be directed to a queue then whoever was signed into the queue could follow up on it right away.