← RingCentral Ideas

Settings and activity

5 results found

  1. Allow Blocking Outbound Calls by Number

    139 votes
    Under Review  ·  25 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Katherine supported this idea  · 

  2. Email to Ringcentral converted to SMS

    34 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  3. Transfer Call to Queue Voicemail Directly

    19 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Katherine commented  · 

    We have a number of call queues based on issue severity with a 3-minute wait time to go to voicemail (which creates a ticket in our ticketing system). For a better call experience, would be helpful if they could opt (perhaps by pressing "#" or "*") to go directly to voicemail (and not wait the 3 minutes if no one available) to initiate the ticketing process. Net - While we want to answer all calls within the 3-minute time period, some callers are frustrated with that wait time and are hanging up before communicating issue.

  4. Call Queue estimated wait time feature

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  5. Send unanswered call in queue to IVR instead of VM

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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