Settings and activity
2 results found
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471 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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Melanie
commented
With so many submissions and votes on this idea, you'd think they might get on this. They've developed a dark mode of the app though. This seriously affects our workflow so badly that I'm going to start looking at other options - I can't deal with my other team members asking if I picked up a call while I'm trying to talk to a customer.
An error occurred while saving the comment Melanie
commented
We have multiple people who answer our phone lines but we can't see if one person picks up a call, it just shows as a "missed call." This can lead to a lot of confusion and either causes us to call a customer who has already been taken care of, or some people can fall off the grid entirely. It can also lead to annoying messages of "did you get that" while a team member is trying to help a customer.Seems like a very basic feature that should be included on this type of app.
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8 votes
Still nothing being done on this? We're now spending upward of an hour checking in with each other to see if another rep has answered a call showing as "missed." This is absolutely absurd.