← RingCentral Ideas

Settings and activity

2 results found

  1. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Melanie commented  · 

    Still nothing being done on this? We're now spending upward of an hour checking in with each other to see if another rep has answered a call showing as "missed." This is absolutely absurd.

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    Melanie commented  · 

    With so many submissions and votes on this idea, you'd think they might get on this. They've developed a dark mode of the app though. This seriously affects our workflow so badly that I'm going to start looking at other options - I can't deal with my other team members asking if I picked up a call while I'm trying to talk to a customer.

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    Melanie commented  · 

    We have multiple people who answer our phone lines but we can't see if one person picks up a call, it just shows as a "missed call." This can lead to a lot of confusion and either causes us to call a customer who has already been taken care of, or some people can fall off the grid entirely. It can also lead to annoying messages of "did you get that" while a team member is trying to help a customer.Seems like a very basic feature that should be included on this type of app.

  2. Showing that a call was answered on the other deskphone

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?