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  1. Give the user the ability to turn off call queue for each queue when in multiple call queues.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jim shared this idea  · 

  2. Agent status and multiple call queues

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jim commented  · 

    Agreed. It would also be nice to give the user the ability to turn off each call queue instead of adding the one option for all of them. We have a few users that belong to multiple call queues. It would be nice for them to be able to control the queue option for each individually.

  3. Invalid Extension Routing

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jim commented  · 

    Agreed. When a caller call into the main number but enters a wrong extension number, it would be nice to kick this out to the operator call queue.

    Jim supported this idea  ·