Skip to content
← Phone & Messaging

I suggest you ...

Phone & Messaging: Application

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Agent status and multiple call queues

We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status in other call queues. Saving time and not subjecting customers to longer wait times.

4 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Mike shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Jim commented  ·   ·  Report

    Agreed. It would also be nice to give the user the ability to turn off each call queue instead of adding the one option for all of them. We have a few users that belong to multiple call queues. It would be nice for them to be able to control the queue option for each individually.