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Settings and activity

2 results found

  1. The Ability to Use the Prompts Library on Extensions (not just IVRs)

    12 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  2. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    An error occurred while saving the comment
    Temporary commented  · 

    It would be very convenient to be able to set a custom rule to have all calls routed to a different IVR menu. For instance, if I wanted to pre-set a holiday rule for a day the office is closed. That way, we can have a custom message for the holiday menu and direct callers to the proper message only extension.