Settings and activity

2 results found

1. The Ability to Use the Prompts Library on Extensions (not just IVRs)

   12 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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2. Account-Wide Holiday Settings and/or Holiday Templates

   241 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

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   Temporary commented  ·  May 23, 2021  ·  Edit…  ·  Delete…

   It would be very convenient to be able to set a custom rule to have all calls routed to a different IVR menu. For instance, if I wanted to pre-set a holiday rule for a day the office is closed. That way, we can have a custom message for the holiday menu and direct callers to the proper message only extension.

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