Settings and activity

2 results found

1. The Ability to Use the Prompts Library on Extensions (not just IVRs)

   11 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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2. Account-Wide Holiday Settings and/or Holiday Templates

   220 votes

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   21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
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   Temporary commented  ·  May 23, 2021  ·  Edit…  ·  Delete…

   It would be very convenient to be able to set a custom rule to have all calls routed to a different IVR menu. For instance, if I wanted to pre-set a holiday rule for a day the office is closed. That way, we can have a custom message for the holiday menu and direct callers to the proper message only extension.

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