The Ability to Use the Prompts Library on Extensions (not just IVRs)
If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library on an extension's greeting.
11
votes
Cassandra
shared this idea
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Rachael
commented
Product suggestion: have the prompt library available to all assets of the admin portal phone system, not just the IVR menu!
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Preevanda
commented
Ability to choose a recording that is already imported in the Prompts Library when editing a custom greeting for users, call queue, etc. Make Prompts Library another option when choosing a custom recording accross Admin Portal.