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7 results found

  1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    47 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Cyrille Gourdin supported this idea  · 

  2. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cyrille Gourdin supported this idea  · 

  3. Percent calculation with filters - Business Analytics

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Cyrille Gourdin supported this idea  · 

  4. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cyrille Gourdin supported this idea  · 

  5. Presence sync bidirectional visual delay

    25 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Cyrille Gourdin supported this idea  · 

  6. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Cyrille Gourdin commented  · 

    This feature was available in Engage Digital for supervisor, so it seems to be a requirement to have the same level of functionalities in RCX. Supervision without the possibility to change in real time agent status is useless, need to move forward on this improvement.

    Cyrille Gourdin supported this idea  · 

  7. CC - prebuilt report - ability to resize columns

    14 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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