← RingCentral Ideas

Settings and activity

56 results found

  1. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    27 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  2. hashtag # in RCX (IVRs and queue events)

    33 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  3. Auto-save voicemails in RingCX Workflows/IVRs

    3 votes
    Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  4. Exporting detailed IVR flow including the user extensions phone number

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  5. Star key DTMF Processing

    4 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  6. Agent personal queue - Easy UI feature

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  7. Agent Script/Custom Field Recording Delivery

    32 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  8. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  9. Make Agent Assist features easier to access

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  10. Direct agent routing / prefered agent

    4 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  11. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    19 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  12. Automatically change the status to Wrap during wrap-up time in RingCX.

    13 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  13. RingCX Digital Message Notification Improvements

    31 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  14. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    33 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  15. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    25 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  16. Phone Books to allow import of contacts

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  17. Enable syncing of contact/address book across all users

    124 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  18. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    11 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  19. Filter for Supervisors and Agents

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 

  20. SayVAR Node: Option To Save Text2Speech As Audio File

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali Touil supported this idea  · 
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