Settings and activity

60 results found

1. When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

   6 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Ali commented  ·  Aug 22, 2025  ·  Edit…  ·  Delete…

   the is the current behaviour : When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

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   Ali shared this idea  ·  Aug 22, 2025

2. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

   10 votes

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   Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Jun 24, 2025

3. Ability to Set Skill Weight/Proficiency

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   16 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  May 28, 2025

4. Agent to Agent Transfers in SMS and Engaged Digital Messaging

   19 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  May 28, 2025

5. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   21 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  May 28, 2025

6. Outbound Default and Custom Lead Field Order/Ranking

   14 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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7. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   30 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  May 16, 2025

8. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   41 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Apr 10, 2025

9. hashtag # in RCX (IVRs and queue events)

   42 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Apr 1, 2025

10. Exporting detailed IVR flow including the user extensions phone number

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Apr 1, 2025

11. Star key DTMF Processing

    4 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025

12. Agent personal queue - Easy UI feature

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025

13. Agent Script/Custom Field Recording Delivery

    33 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025

14. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025

15. Make Agent Assist features easier to access

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025

16. Direct agent routing / prefered agent

    4 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025

17. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025

18. Automatically change the status to Wrap during wrap-up time in RingCX.

    29 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 19, 2025

19. RingCX Digital Message Notification Improvements

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    38 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 19, 2025

20. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    56 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 19, 2025