Settings and activity

46 results found

1. Automatically change the status to Wrap during wrap-up time in RingCX.

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Mar 19, 2025

2. RingCX Digital Message Notification Improvements

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   29 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Mar 19, 2025

3. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   30 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Mar 19, 2025

4. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   23 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Mar 19, 2025

5. Phone Books to allow import of contacts

   8 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Jan 30, 2025

6. Enable syncing of contact/address book across all users

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   123 votes

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   28 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   Ali supported this idea  ·  Jan 30, 2025

7. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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   11 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Jan 14, 2025

8. Filter for Supervisors and Agents

   13 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Jan 14, 2025

9. SayVAR Node: Option To Save Text2Speech As Audio File

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Jan 14, 2025

10. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    9 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Dec 18, 2024

11. Audit Trail Enhancements

    205 votes

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    64 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Ali supported this idea  ·  Nov 18, 2024

12. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

13. RingCX Call Details "Call Termination by Agent or Caller"

    45 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

14. Feature Request: Super Admin Self-Service Contact Center Routing Change

    19 votes

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    2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

15. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    40 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

16. Dashboard view modification

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    22 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

17. RingCX - Survey report

    27 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

18. Contact Center Agent Calls Ringing Cell Phone App

    50 votes

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    0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

19. Ability to cancel or extend after call wrap

    47 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

20. Delay in the event after "Single Play Audio"

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    16 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024