Settings and activity

62 results found

1. Add a role management module for access levels in AIR / AIR PRO

   15 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Apr 2, 2026

2. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

   13 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Apr 2, 2026

3. RCX SFTP configuration - Be able to define SFTP port number

   4 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Apr 2, 2026

4. RingCX - MS Dynamics plugin - Agent script open a contact details popup window when agent receive call

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Mar 27, 2026

5. Warm Transfer Improvement

   15 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Feb 16, 2026

6. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   86 votes

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   Future Consideration  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Dec 31, 2025

7. When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

   7 votes

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   Needs More Information  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ali commented  ·  Aug 22, 2025  ·  Edit…  ·  Delete…

   the is the current behaviour : When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

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   Ali shared this idea  ·  Aug 22, 2025

8. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

   12 votes

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   Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Jun 24, 2025

9. Ability to Set Skill Weight/Proficiency

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   17 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  May 28, 2025

10. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    23 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  May 28, 2025

11. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    25 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  May 28, 2025

12. Outbound Default and Custom Lead Field Order/Ranking

    14 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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13. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    31 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  May 16, 2025

14. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    45 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Apr 10, 2025

15. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Apr 1, 2025

16. Exporting detailed IVR flow including the user extensions phone number

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Apr 1, 2025

17. Star key DTMF Processing

    4 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025

18. Agent personal queue - Easy UI feature

    8 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025

19. Agent Script/Custom Field Recording Delivery

    35 votes

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    Under Review  ·  3 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025

20. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    28 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Mar 31, 2025