Settings and activity

36 results found

1. Audit Trail Enhancements

   179 votes

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   59 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Ali supported this idea  ·  Nov 18, 2024

2. Wrap Time / After Contact Work

   42 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Nov 5, 2024

3. RingCX Call Details "Call Termination by Agent or Caller"

   37 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Nov 5, 2024

4. Feature Request: Super Admin Self-Service Contact Center Routing Change

   17 votes

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   1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Nov 5, 2024

5. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   6 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Nov 5, 2024

6. RingCX - Survey report

   25 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Nov 5, 2024

7. Dashboard view modification

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   22 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Nov 5, 2024

8. Contact Center Agent Calls Ringing Cell Phone App

   50 votes

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   0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Nov 5, 2024

9. Ability to cancel or extend after call wrap

   34 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ali supported this idea  ·  Nov 5, 2024

10. Delay in the event after "Single Play Audio"

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    16 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

11. Internal chat for supervisors and agents

    35 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Planned  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Ali supported this idea  ·  Nov 5, 2024

12. Adjustment - Cancel call transfer Label

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    16 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

13. WCAG (Web Content Accessibility Guidelines)

    35 votes

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    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

14. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    51 votes

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    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

15. Dequeue setting per queue

    45 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

16. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    20 votes

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    New  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

17. Enhance Agent States

    40 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

18. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    73 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

19. Allow Using the Hold Button on the Desk Phone

    35 votes

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    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024

20. dashboards data refresh time

    43 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ali supported this idea  ·  Nov 5, 2024