Settings and activity

8 results found

1. Wrap Time / After Contact Work

   142 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Stephan commented  ·  Apr 22, 2026  ·  Edit…  ·  Delete…

   Baldwin EMC customer, on our RCX implementation project, made this feature a hard requirement and having the team looking into workarounds for the mean time

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   Stephan supported this idea  ·  Apr 22, 2026

2. He wants the record button to be invisible to the users

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Stephan supported this idea  ·  Sep 29, 2025

3. Agent Acceptance Rate in the Inbound Queue Overview report

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   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Stephan supported this idea  ·  Sep 10, 2025

4. Option to Select Designated Caller ID for Outbound Calls in RingCx SPOG

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Stephan supported this idea  ·  Jul 21, 2025

5. Extend RingCX Call History View to 30 Days

   16 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Stephan supported this idea  ·  Jun 10, 2025

6. Report associating IVR data with transferring agent for post-call surveys

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   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Stephan supported this idea  ·  Nov 7, 2024

7. Export Company Contacts

   19 votes

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   4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Stephan supported this idea  ·  Jul 26, 2024

8. French Canadian language support

   29 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html