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Settings and activity

25 results found

  1. Assign Scorecards based on Team/Individual

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

  2. Ability to download/export RingSense call recordings

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Allow multiple supervisors to monitor a call simultaneously

    74 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  4. Disable employees from calling out from the Main Phone Line

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Messaging: Subfolders

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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